Return & Refund Policy

We want to make sure each of our members feels happy and productive in the Cohab space. Therefore, we give you up to 2 business days, from your contract start date, to terminate your Membership Agreement and get a full refund on your first month’s charges.

How it works: If you decide you’re not satisfied with your experience, Cohab staff will work with you to see if any other workspace options better meet your needs. If you still don’t find what you’re looking for, we will make sure to issue you a full refund. Please request all refunds within 2 business days by emailed to WorkCohab@cohab.org. All requests MUST be in writing to the listed email address to be valid.

Please note: The 2 business days start during your building’s operating business hours on the start date specified in your Membership Agreement contract. If you won’t be moving in on your actual contract start date, and you are worried about not qualifying for a refund, please contact management team ahead of time.

 

Discontinuation of any membership shall take place in the following way:

Membership fees are pre-paid on the first day of each monthly contract cycle. Therefore, to discontinue notice, please follow the steps for membership dissolution below and your payments will be stopped prior to your Discontinuation Date*. You will have access to the Cohab space from your date of notice until your Discontinuation Date. No fees will be returned once paid unless they qualify under Cohab’s Refund policy (above).

*Discontinuation Date – Your “Discontinuation Date” is defined as the contract holder’s next day of recurring charge after termination notice is given. This is the last day you will have access to work from the Cohab space.

Notify Staff – Notice of membership termination should be given to Cohab staff, in writing by email to WorkCohab@cohab.org, no later than the 15th of the month of discontinuation to allow time for payment shut down.

Prepare for End of Access – Your access to Cohab’s space will be turned off on your Discontinuation Date. Please make sure that the following steps have been completed before that time.

Remove Personal Belongings – Remove all personal items from Cohab before the last day of the month in which membership was terminated. Any personal items that remain in Cohab after your discontinuation date will be boxed and stored for 30 days. Items will be available for pickup by appointment only. Cohab reserves the right to dispose of any personal items left at Cohab for more than 30 days after your Discontinuation Date.

Forward Mail – Please work with contacts to make sure your mail is redirected to your new mailing address. Cohab will store mail for 30 days after your Discontinuation Date. After 30 days, Cohab reserves the right to return/dispose of any unclaimed or newly received mail.

 

Any special requests involving the discontinuation of their membership should be emailed to Cohab staff prior to the 15th of the discontinuation month.